Return & Refund Policy – Kifak Shop

Last updated: [24.11.2025]

Thank you for shopping at Kifak Shop. We want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains when and how you can return items, request exchanges, or receive refunds.

1. Eligibility for Returns

You may request a return or exchange within 1–3 days of receiving your order, depending on the product category.

Returned items must be:

1. Unused and in their original condition
2. In original packaging with all accessories
3. Accompanied by a receipt or proof of purchase

2. Non-Returnable Items

Certain products cannot be returned for hygiene or customization reasons, including:

1. Personal care products
2. Beauty and cosmetic items
3. Underwear and socks
4. Custom-made or personalized items
5. Items marked as “Final Sale”

3. Return Process

To request a return:

1. Contact us with your order number and reason for return.
2. Our team will review the request.
3. If approved, we will arrange pickup or provide drop-off instructions.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval.

Refunds may be issued as:

1. Store credit
2. Bank transfer
3. Refund to the original payment method (if applicable)

Note: Delivery fees are non-refundable unless the return is due to our mistake.

5. Exchanges

You may exchange your item for another size or product if available. Additional charges may apply if the exchanged item has a different price.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 24–48 hours with photos or video proof. We will replace the item or offer a refund.

7. Order Cancellation

1. Orders may be canceled before shipping.
2. If the order has already been shipped, cancellation will be treated as a return.

8. Contact Us

For all return, refund, or exchange requests, please reach out:

1. Email: [email protected]
2. Phone: 03667599
3. Address: الجنوب العاقبية الشارع العام

We appreciate your trust in Kifak Shop and are committed to providing you with the best service possible.