Order Cancellation Policy – Kifak Shop

Last updated: [24.11.2025]

At Kifak Shop, we understand that customers may sometimes need to cancel their orders. This Cancellation Policy explains when and how you can cancel an order, and what conditions apply.

1. Cancellation Before Shipping

You may cancel your order before it has been shipped.

If your order has not been processed or shipped yet:

1. You will receive a full refund.
2. No cancellation fees apply.

To request a cancellation, please contact us immediately with your order number.

2. Cancellation After Shipping

If your order has already been shipped:

1. The cancellation will be treated as a return.
2. You may need to cover the return delivery cost.
3. A refund will be issued once the item is returned and inspected.

Please refer to our Return & Refund Policy for full details.

3. Non-Cancellable Items

Some products cannot be canceled once processed, including:

1. Customized or personalized items
2. Special-order items
3. Items marked as Final Sale

4. Failed Delivery Attempts

If a delivery attempt fails due to incorrect information or unavailability of the customer:

1. The order may be canceled automatically.
2. Re-delivery fees may apply.

5. How to Request a Cancellation

To cancel an order, please contact us through any of the following:

1. Email: [Insert email]
2. Phone: [Insert number]
3. Address: [Insert address]

Include your:

1. Full name
2. Order number
3. Reason for cancellation

6. Refund Timeline

If your cancellation is approved, refunds are usually processed within:

1. 3–7 business days for bank transfers
2. Instantly for store credit
3. Depending on your bank or payment provider, additional time may be required

7. Contact Us

If you have any questions about this Cancellation Policy, feel free to contact our customer support:

1. Email: [email protected]
2. Phone: 03667599
3. Address: الجنوب العاقبية الشارع العام

Thank you for choosing Kifak Shop. We strive to make your shopping experience smooth and flexible.